Terms and Conditions of Use

QUEBECCHIC

These General Terms of Use and Sale (hereinafter referred to as "GTUS") govern all contractual relations between QUEBECCHIC and any person making a purchase via the brand's official website.

ARTICLE 1 – Purpose

The purpose of these conditions is to define the rights and obligations of the parties within the framework of online sales of products offered by QUEBECCHIC.

Any order placed on the site implies full and unreserved acceptance of these conditions.

The buyer declares:

  • to make a purchase for personal use, with no direct link to a professional activity;

  • to have the necessary legal capacity to contract.

QUEBECCHIC reserves the right to modify these conditions at any time. The applicable conditions are those in force on the date of the order.

ARTICLE 2 – Products

The products offered are those presented on the official QUEBECCHIC website.

Some products may be manufactured internationally (notably in PRC – People's Republic of China).

Each product is accompanied by a description detailing its main characteristics. Photographs are provided for informational purposes only and are not contractual.

QUEBECCHIC reserves the right to modify the product assortment at any time.

ARTICLE 3 – Prices

Prices are indicated in Canadian dollars (CAD), all taxes included (TTC).

Delivery costs, if applicable, are indicated separately before the final validation of the order.

QUEBECCHIC reserves the right to modify its prices at any time. However, the price charged will be that displayed at the time of order confirmation.

ARTICLE 4 – Orders and payment methods

To place an order, the buyer may be required to create a customer account.

The order becomes final after:

  1. Cart validation

  2. Acceptance of these GTUS

  3. Payment confirmation

Accepted payment methods:

  • Credit card

  • PayPal

  • Bank transfer (if offered)

Payments are secured via platforms compliant with current security standards (PCI-DSS).

In the event of fraudulent use of a payment method, the buyer must immediately contact their bank.

A confirmation email is sent after order validation.

For any questions:
support@quebecchic.com

ARTICLE 5 – Retention of title

The products remain the property of QUEBECCHIC until full payment of the order.

QUEBECCHIC also reserves the right to suspend or close the online store at any time, without prior notice.

ARTICLE 6 – Right of withdrawal

The buyer has a period of 14 days following delivery to exercise their right of withdrawal, except for exceptions specified in the return policy.

Return shipping costs remain the responsibility of the customer.

Delivery delay

A delay of less than 30 days does not entitle to a refund.
Beyond this period, a request may be considered.

Promotional items

Sale or promotional items are non-refundable but may be exchangeable under applicable conditions.

ARTICLE 7 – Delivery

Deliveries are made to the address provided during the order.

Delivery times are given for informational purposes only. In case of exceeding 30 days, the customer may request cancellation and refund.

A tracking number is sent by email.

Risks related to transport are transferred to the buyer upon shipment of the package.

In case of damage observed upon delivery, a claim must be made to the carrier within 3 days.

ARTICLE 8 – Warranty

All products benefit from the legal warranties applicable under Canadian law.

In case of non-compliant or defective product, the buyer may request:

  • an exchange

  • a refund

The request must be made by email within 14 days of receipt.

ARTICLE 9 – Liability

QUEBECCHIC is bound by an obligation of means within the framework of online sales.

Its liability cannot be engaged in case of:

  • service interruption

  • virus

  • intrusion

  • data loss

  • technical problems beyond its control

ARTICLE 10 – Intellectual property

All elements of the site (texts, images, logos, graphics, icons, visuals, videos, software) are the exclusive property of QUEBECCHIC.

Any reproduction, exploitation, or use without prior written authorization is strictly prohibited.

Any violation may lead to prosecution in accordance with applicable laws.

ARTICLE 11 – Personal data

QUEBECCHIC undertakes to preserve the confidentiality of personal data transmitted by the user.

In accordance with applicable data protection laws, the user has a right to:

  • access

  • rectification

  • deletion

To exercise these rights:
support@quebecchic.com

ARTICLE 12 – Customer reviews

Customers may receive an email after delivery inviting them to leave a review.

In return, a discount coupon may be offered, regardless of the rating given.

Reviews may also come from authorized partners.

ARTICLE 13 – Dispute resolution

These conditions are governed by the laws applicable in Canada.

In case of dispute, the competent courts will be those of Montreal, Quebec, unless otherwise provided by law.

ARTICLE 14 – Technical limitations

The site notably uses JavaScript technology.

The user undertakes to access the site with:

  • recent equipment

  • an up-to-date browser

  • a virus-free system

QUEBECCHIC cannot be held responsible for material damages related to the use of the site.

ARTICLE 15 – Cookies

The site may use cookies to improve user experience and measure audience.

A cookie does not allow direct identification of the user.

The user can configure their browser to refuse cookies, which may limit access to certain features.

ARTICLE 16 – Hyperlinks

The site may contain links to other sites.
QUEBECCHIC cannot be held responsible for the content or practices of these external sites.

ARTICLE 17 – Data management

Databases are protected in accordance with applicable intellectual property and data protection laws.

No personal data is sold or transferred to third parties, except for legal obligations or in case of merger/acquisition.

Site ownership

The official website is the exclusive property of QUEBECCHIC.

QUEBECCHIC reserves the right to modify these General Terms of Use at any time, without prior notice.