Return Policy

Return Period

Our return policy is valid for 14 days from the delivery date.
After this period, no refunds or exchanges will be granted.

An exchange is allowed only once. Any additional exchange request will incur charges at the customer's expense.

Return shipping costs are not covered by QUEBECCHIC and remain the responsibility of the customer.

Damaged or Defective Items

If you receive a damaged or defective item, QUEBECCHIC agrees to:

process an exchange free of charge
or
issue a full refund.

Please contact us within 7 days with supporting photos (product and packaging).

Return Eligibility Conditions

To be eligible for a return:

The item must be unused
In its original condition
In its original packaging
Accompanied by a receipt or proof of purchase

All return requests must be sent by email with the subject:
"Item Return" to:
support@quebecchic.com

No returns will be accepted without prior authorization.

Non-Returnable Items

The following items cannot be returned or refunded:

Gift cards
Downloadable software
Certain health and personal care products
Perishable goods (e.g. food, flowers, magazines)
Dangerous or flammable products

Special Clause – Underwear, Swimwear, and Intimate Products

For hygiene and safety reasons, the following items are non-refundable and non-exchangeable:

Underwear (briefs, bras)
Swimwear
Intimate area products
Opened or used cosmetic products
Other sensitive products

Available Options:

1. Size or Model Exchange
We can ship a new item (delivery costs at the customer's expense).
You may keep the original item.

2. Partial Refund:

CAD 25 to 29 for one item
CAD 35 to 40 for three items

Opened Cosmetic Products

Opened or used products cannot be returned, except in case of:

Defective product
Product damaged upon receipt
Order error (wrong shade or wrong item)

In these cases, contact us within 7 days with photos.

Refunds

Once the item is returned and inspected, you will receive an email confirming:

Receipt
Approval or rejection of the refund

If approved, the refund will be processed to your original method of payment within 24 hours (bank processing times may vary).

Delivery Delay

Delivery times may be affected by external circumstances or force majeure.

A delay of less than 30 days does not entitle you to a refund.
Beyond 30 days, a request may be considered.

Order Cancellation

Cancellations are accepted only if the order has not yet been processed or shipped.

If the order is already paid: a 10% transaction fee will be deducted from the refund.
If the order is shipped: it can no longer be canceled. You will need to wait for receipt and process a return according to our policy.

Refund After Shipment

To obtain a refund after shipment, you must:

Receive the package
Return it to the address provided by our customer service

Incorrect Delivery Address

QUEBECCHIC is not responsible for packages lost due to an incorrect address provided by the customer.
No refund will be granted in this case.

Package Returned for the Following Reasons:

Incorrect or incomplete address
Absence during delivery
Failure to collect from the post office within 6 days

Reshipment costs are entirely at the customer's expense.

If the customer refuses to pay the return fees and requests a refund, a processing fee of $19 will be automatically deducted.

Late or Missing Refund

If you haven't received your refund:

Check your bank account
Contact your financial institution
If necessary, contact us at:
support@quebecchic.com

Return Fees

Shipping costs for all returns are the responsibility of the customer, except in case of an error on our part or a defective product.

Return Address

Please contact our customer service to obtain the return address closest to your location.
Please do not return the product to the address on the package.